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Real Estate - Residential Brokerage

Premier Homes Realty

How a 12-agent brokerage tripled lead conversions and achieved sub-5 minute response times

📍 Austin, TX👥 12 agents, 3 admin staff⏱️ 5 weeks from audit to full deployment
3x
Increase in lead conversion rate
Conversions jumped from 8% to 24% with instant engagement
<5 min
Average lead response time
Response time dropped from 4+ hours to under 5 minutes
40%
Faster time to close deals
Average days to close reduced from 45 to 27 days
92%
Lead satisfaction with automation
Buyers appreciated instant responses and 24/7 availability

⚠️The Challenge

A growing 12-agent residential brokerage was losing qualified leads due to slow response times. Agents manually followed up on inquiries, property showings required back-and-forth coordination, and lead qualification happened through lengthy phone calls. Average response time was 4+ hours, and 35% of hot leads went cold before contact.

4+ hour average lead response time
Manual lead qualification through phone calls
Complex showing coordination across multiple agents
35% lead abandonment rate
Inconsistent follow-up processes
Limited after-hours lead capture

The Solution

Carthia Tech implemented an AI-powered lead engagement system including instant lead response via SMS/email, automated property matching and recommendations, intelligent showing coordination, and 24/7 lead qualification chatbot. Integration with their MLS and CRM ensured seamless workflow.

AI Lead Response System

Instant SMS/email responses with property recommendations within minutes

Smart Showing Coordinator

Automated calendar integration and multi-property tour scheduling

Lead Qualification Bot

24/7 chatbot qualifying leads by budget, timeline, and preferences

Property Matching Engine

AI-powered recommendations based on buyer preferences and behavior

Implementation Timeline
5 weeks from audit to full deployment
System Integration
MLS, Zillow API, HubSpot CRM, Google Calendar

💰Return on Investment

Payback Period
2 months
Annual Value Added
$1M+
Increased closed deals from 18 to 44 per quarter ($780K additional revenue)
Reduced need for 1 full-time admin staff ($55K/year savings)
Captured after-hours leads previously lost ($180K/year value)
Agents focus on high-value activities instead of lead qualification
Our lead conversion rate tripled after implementing Carthia Tech. The AI responds faster than any human could, and our agents now spend time with serious buyers instead of chasing cold leads. Game-changer for our business.
MC
Michael Chen
Broker/Owner, Premier Homes Realty

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