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Healthcare - Multi-Specialty Medical Practice

MetroHealth Clinic

How a 15-provider clinic reduced administrative time by 70% and cut no-shows by 40%

📍 Chicago, IL•👥 15 providers, 8 front desk staff•⏱️ 6 weeks from audit to full deployment
70%
Reduction in front desk administrative time
Staff time freed up from 6+ hours to less than 2 hours daily on scheduling
40%
Decrease in patient no-show rate
No-shows dropped from 18% to 11% with automated reminders
50%
Faster insurance claims processing
Claims processed in half the time with automated verification
85%
Patient satisfaction with automated scheduling
Patients appreciated 24/7 booking and instant confirmation

⚠️The Challenge

A 15-provider multi-specialty clinic was overwhelmed with administrative work. Front desk staff spent 6+ hours daily on phone scheduling, insurance verification took 20 minutes per patient, and medical records were filed manually. Patient wait times averaged 45 minutes, and no-show rates reached 18%.

Manual phone scheduling consuming 6+ hours daily
20-minute insurance verification per patient
Manual medical records filing and organization
45-minute average patient wait times
18% no-show rate affecting revenue
Staff burnout from repetitive tasks

⚡The Solution

Carthia Tech implemented a comprehensive automation suite including an AI scheduling assistant, real-time insurance verification, automated medical records processing, and a patient communication chatbot. Integration with their existing Epic EHR ensured seamless data flow.

AI Scheduling Assistant

24/7 phone, SMS, and web appointment booking with automatic reminders

Real-time Insurance Verification

Automated eligibility checks integrated with major insurance providers

Medical Records Automation

AI document processing with Epic EHR integration

Patient Communication Hub

HIPAA-compliant chatbot handling routine inquiries 24/7

Implementation Timeline
6 weeks from audit to full deployment
System Integration
Epic EHR, Insurance APIs, Phone System

💰Return on Investment

Payback Period
3 months
Annual Savings
$245K+
Reduced need for 2 part-time administrative staff ($80K/year savings)
Increased patient throughput due to lower no-shows ($120K/year additional revenue)
Decreased claims denial rate saving $45K/year
Improved staff morale and reduced turnover
“Carthia Tech transformed our operations. Our front desk staff can now focus on patient care instead of phone calls, and our no-show rate has plummeted. The ROI was visible within the first month.”
SM
Dr. Sarah Martinez
Medical Director, MetroHealth Clinic

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